Teams

I'm the person with fresh eyes the helpdesk calls when a problem has gotten complicated. Most of my day is spent digging into issues which have flummoxed the team and figuring out what's actually happening under the hood.
Knowing where to be is really important; in the weeds with technical teams and actionable takeaways with clients. I've gotten pretty comfortable moving between the two, sometimes in the same conversation.

There's something deeply satisfying about finally cracking a problem that's been bouncing around for days. Once it's solved, I make sure we document what we learned so the issue doesn't come back around. It's not glamourous work, but it's the kind that keeps everything running.